Terms of Use

1. Purpose

These Terms of Use (hereinafter "ToU") govern access to and use of the B2B Finance CRM platform (hereinafter "the Platform" or "the Service") published by Alforis Finance (hereinafter "B2B Finance").

Use of the Platform implies full and complete acceptance of these ToU. If you do not accept these terms, please do not use the Service.

2. Definitions

• User: Any natural or legal person accessing and using the Platform
• Client: Any legal entity that has subscribed to a paid subscription
• Administrator: User with administration rights within an organization
• Data: All information entered, generated or enriched via the Platform
• AI Services: Features using artificial intelligence to propose activities, tasks, contacts or enrichments, subject to validation by a user

3. Service Access

3.1 Registration

Access to the Platform requires the creation of a user account. During registration, you agree to provide accurate, complete and up-to-date information.

You are responsible for the confidentiality of your login credentials and all activity from your account.

3.2 Demonstration

An online demonstration, read-only and on fictitious data, is available without sign-up. Using the Service on your own data requires a paid subscription.

3.3 Availability

The Service is accessible 24/7, excluding scheduled maintenance operations. We reserve the right to temporarily interrupt access for technical or security reasons.

4. Service Usage

4.1 Authorized Use

The Platform is intended for professional use in customer relationship management. You agree to:

• Use the Service in accordance with applicable laws and regulations
• Comply with GDPR and the rights of data subjects
• Not use the Service for illegal or fraudulent purposes
• Not attempt to circumvent security measures
• Not harm the integrity of the Platform

4.2 Prohibited Uses

It is strictly prohibited to:

• Resell, rent or redistribute access to the Service
• Engage in reverse engineering
• Collect data automatically (scraping, crawling)
• Use the Service to send spam or malicious content
• Share your credentials with unauthorized third parties

5. Intellectual Property

5.1 Platform Ownership

The Platform, its source code, interface, algorithms and all associated documentation are the exclusive property of B2B Finance and are protected by copyright and intellectual property rights.

5.2 Data Ownership

You retain full ownership of your data. We only use your data to provide the Service and in accordance with our Privacy Policy.

6. Artificial Intelligence Services

6.1 Operation

The AI Services analyse the data you connect to them (emails, LinkedIn messages, public registers) to propose activities, tasks, contacts or enrichments. The main AI provider is Mistral AI.

6.2 Accuracy and Reliability

AI-enriched data is provided for informational purposes. We strive to ensure accuracy but do not guarantee 100% precision. You are responsible for verifying critical information.

6.3 Human validation

AI proposals do not modify any data without a user's approval:

• Each proposal is validated or rejected by a user
• A rejection comes with a reason, kept to improve subsequent proposals
• Enrichment only completes empty fields

7. Pricing and Payment

7.1 Prices

The subscription is charged per user, in euros excluding tax, at the price shown when subscribing, monthly or annually. Additional services (data migration, setup, training, custom development) are subject to a quote.

7.2 Payment Methods

The subscription is paid in advance by card or SEPA direct debit, on subscription and then on each renewal date, through the payment provider Mollie. Each payment gives rise to a receipted invoice. Users added during a period are paid pro rata; a reduction takes effect on the next renewal date.

7.3 Payment Default

If a payment fails, the Service remains available during a 14-day grace period, then becomes read-only until payment is settled. Any late payment incurs the statutory penalties as well as the fixed indemnity of €40 for recovery costs.

8. Termination

8.1 Termination by Client

The subscription has no minimum term and renews automatically for identical periods. It may be cancelled at any time from the Subscription screen; cancellation takes effect at the end of the period already paid, which is not refunded.

8.2 Termination by B2B Finance

We reserve the right to suspend or terminate your account in case of violation of these ToU, with 7 days notice except in case of serious breach.

8.3 Data Recovery

After the subscription ends, the account becomes read-only and you have 30 days to export your data. After this period, data will be permanently deleted.

9. Liability and Warranties

9.1 Warranties

We provide the Service with reasonable care and in accordance with professional standards, with no quantified availability commitment unless otherwise specified in the quote.

9.2 Limitation of Liability

Our liability is limited to direct and foreseeable damages, up to the amounts invoiced over the last twelve months. We cannot be held responsible for:

• Data loss caused by your actions
• Your use of enriched data
• Service interruptions due to external causes (force majeure, DDoS attacks, etc.)
• Indirect damages (loss of revenue, customers, etc.)

10. Data Protection (GDPR)

As data controller, you agree to use the Service in compliance with GDPR. B2B Finance acts as processor and commits to:

• Process data only according to your instructions
• Ensure data security (per-client isolation, encryption in transit, encrypted backups)
• Assist you in responding to data subject requests
• Notify any data breach within 72 hours
• Host the platform in France and keep the register of our subprocessors up to date

For more details, see our Privacy Policy.

11. ToU Modifications

We reserve the right to modify these ToU at any time. Substantial modifications will be notified by email 30 days before coming into effect.

Continued use of the Service after the new ToU come into effect constitutes acceptance thereof.

12. Applicable Law and Jurisdiction

These ToU are governed by French law. In case of dispute, the parties will endeavor to find an amicable solution before any legal action.

Failing amicable agreement within 60 days, any dispute relating to these ToU will be submitted to the exclusive jurisdiction of the Paris courts.

13. Contact

For any questions regarding these ToU, you can contact us:

• Email: [email protected]